Travelers Auto Insurance Review 2024 | Ratngs, Prons and Cons

 Travelers Auto Insurance Review 2024

Pros & Cons

Pros

• Received fewer customer complaints than expected for auto insurance.
• Offers a wide range of coverage options.
• One of the largest insurance providers in the nation.

Cons

• Customer satisfaction ratings are below average.
• Rideshare insurance not available in all states.

Travelers Auto Insurance Full Review

Travelers earned a stellar 5 out of 5 stars for overall performance, according to Smart Study Squard ratings. These ratings are meticulously determined by the Smart Study Squard editorial team using a scoring formula that considers consumer experience, complaint data from the National Association of Insurance Commissioners (NAIC), and financial strength ratings.

Travelers is one of the most established and recognizable names in insurance. As one of the nation’s largest providers of auto insurance policies, Travelers is available in most states. If you’re looking to work with an agent and purchase multiple products from a single provider, Travelers might be the ideal choice for you.

Where Travelers Stands Out

Accident Forgiveness Qualifying drivers can choose from two accident forgiveness plans to avoid having their rates increase after an at-fault accident. This can be a significant advantage for drivers looking to maintain stable insurance costs even after an incident.

Coverage Options Travelers offers coverage options that many insurers don’t, such as gap insurance and premier new car replacement. These are particularly useful if you total a relatively new vehicle, ensuring you are financially covered.

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Where Travelers Falls Short

Customer Satisfaction Despite having fewer customer complaints, Travelers’ customer satisfaction ratings are below average for both auto insurance shopping and claims, according to the 2023 J.D. Power satisfaction studies.

How Much Does Travelers Car Insurance Cost?

Travelers car insurance costs an average of $1,681 per year for full coverage insurance. This is nearly $300 less than the national average annual rate of $1,982. Travelers’ rates are more affordable than many other companies, with only American Family, State Farm, and USAA offering cheaper rates. However, USAA provides insurance exclusively to military members and their families.

Comparison of Average Annual Rates with a Clean Record

• Travelers: $1,681
• American Family: $1,791
• Geico: $1,846
• State Farm: $1,976
• Allstate: $2,665
• Progressive: $2,112
• Nationwide: $2,279
• Farmers: $3,106
• USAA*: $1,432

USAA auto insurance is available only to active-duty military members, veterans, and their families.

These rates are based on a 35-year-old driver with a clean driving history and good credit. Rates include liability, comprehensive, collision, and any additional state-required insurance. Your actual price will vary based on factors like your driving history, car make and model, location, and more.

How Traveler’s Rates Compare

Your car insurance rate is influenced by various factors, including your driving record and credit history in most states. States like California, Hawaii, Massachusetts, and Michigan don’t allow the use of credit scores in determining car insurance rates.

Travelers’ Average Annual Auto Insurance Rates vs. National Averages (2024)

Driving Profile	Travelers Average Rate	National Average Rate
Good driver, good credit	$1,681	$1,982
Recent at-fault accident, good credit	$2,376	$2,936
Recent DUI, good credit	$2,950	$3,693
Good driver, poor credit	$3,061	$3,222

Travelers Auto Insurance Coverage

When shopping for car insurance, it’s crucial to understand the coverage you need and what is required by your state. Travelers provides standard coverage and additional options for extra protection:

Gap Insurance

Protects your auto lease or loan by paying the difference between your loan’s balance and the car’s value if your car is totaled.

Rideshare Insurance

Available in Illinois and Colorado, it covers you from the moment you turn on the rideshare app until you pick up a passenger.

Premier New Car Replacement

Replaces your car with a new one if it’s totaled within five years of purchase and includes gap insurance to cover any loan or lease balance.

Responsible Driver Plan

Forgives one accident and one minor violation over a specified period, ensuring your rates don’t increase after a crash or ticket.

Premier Responsible Driver Plan

Includes accident and violation forgiveness, a decreasing deductible for every six months accident-free, and waives the deductible if your car is totaled.

Non-Owner Car Insurance

Provides liability coverage for drivers who don’t own a car but regularly drive.

Auto Insurance Discounts

Travelers offers numerous ways to save on your car insurance, including discounts for:

• Multiple policies through Travelers.
• Insuring more than one vehicle.
• Home ownership.
• Safe driving.
• No gaps in coverage.
• Owning or leasing a hybrid car.
• Insuring vehicles less than three years old.
• Paying electronically, upfront, or on time.
• New customers who get quotes before their current policies expire.
• Students with a “B” average or better.
• Students away at school.
• Completing a driver training course.
• Membership in certain organizations.

Pricing Based on Tracked Driving Habits

IntelliDrive
Uses an app to track your driving habits for 90 days, potentially earning you a discount of up to 30% at renewal. Available in 42 states and Washington, D.C.

IntelliDrivePlus
Provides a rate at each renewal period based on driving behavior tracked throughout your policy term. Available only in Arkansas, Nebraska, and Ohio. Risky driving habits could increase your rates, except in certain states.

Complaints and Customer Satisfaction

Travelers received fewer complaints than expected for its size, according to NAIC data from 2020-2022. In a Smart Study Squard survey conducted in mid-2023, Travelers received an overall satisfaction score of 80 out of 100 from a pool of its customers. Moreover, this score was slightly above the average score of 78 among seven insurers surveyed, with the highest score being 82.

2023 J.D. Power Study Rankings

• Auto Insurance Shopping: No. 7 out of 8 companies.
• Auto Insurance Claims Satisfaction: No. 17 out of 24 companies.

More About Travelers Auto Insurance

Website

Travelers’ online portal allows you to manage your insurance information, pay bills, track claims, and more. You can also find an agent, get a quote, and access helpful advice.

App

Travelers’ mobile app (available for iOS and Android) lets you pay bills, file a claim, call for roadside assistance, and view policy documents.

Homeowners and Renters Insurance from Travelers

Travelers offers homeowners insurance with standard coverage options and additional features. For more details, see Smart Study Squad Travelers home insurance review.

Travelers also provides renters insurance for those who don’t own their homes. See our Travelers renters insurance review for more information.

Other Insurance from Travelers

Travelers offers additional insurance policies, including:

• Condo
• Umbrella
• Boat and yacht
• Commercial auto
• Business
• Landlord
• Wedding and event

Through third parties, Travelers also sells:

• Motorcycle insurance through Dairyland.
• Pet insurance through ASPCA.

Methodology

Insurer Complaints Methodology

Smart Study Squad analyzed complaints received by state insurance regulators and reported them to the NAIC from 2020-2022. The NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its market share.

Smart Study Squad calculated a similar index, weighted by market shares, over the three years. This analysis was conducted independently and without NAIC endorsement.

Auto Insurance Ratings Methodology
Smart Study Squard ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, and discounts. The “ease of use” category considers factors like website transparency and ease of filing a claim.

However, customer satisfaction surveys are also considered. These ratings serve as a guide, but shopping around and comparing quotes is recommended to find the best rate.

2024 Auto Insurance Survey Methodology

The survey of 7,514 adults was conducted online by Russell Research on behalf of Smart Study Squard in mid-2023. Respondents rated one auto insurance brand they used in the past 12 months on overall satisfaction, value, online experience, trustworthiness, mobile app experience, claims experience, and customer support.

Average Rates Methodology

Smart Study Squad averaged rates based on public filings obtained by Quadrant Information Services. Rates for people in all ZIP codes in the 50 states and Washington, D.C., were examined. Liberty Mutual was excluded due to a lack of publicly available information.

Sample drivers had the following coverage limits:

• $100,000 bodily injury liability per person.
• $300,000 bodily injury liability per crash.
• $50,000 property damage liability per crash.
• $100,000 uninsured motorist bodily injury per person.
• $300,000 uninsured motorist bodily injury per crash.
• Collision coverage with $1,000 deductible.
• Comprehensive coverage with $1,000 deductible.

Rates varied by driver profiles, credit tiers, at-fault crashes, and DUIs. A 2020 Toyota Camry L was used in all cases with an assumed 12,000 annual miles driven. Rates were analyzed for drivers aged 20, 30, 35, 40, 50, 60, and 70.

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