Auto-Owners Insurance Review 2024: Ratings, Prons and Cons – Full Coverage
This insurance company, Auto-Owners Insurance is a solid choice for individuals seeking multiple insurance policies with the added convenience and discounts of bundling. This insurer offers a wide range of coverage options and has an impressive track record of few customer complaints.
Overview of Auto-Owners Insurance
Pros & Cons
Pros:
- Discounts: Extensive range of discounts available.
- Ease of Use: Average ease of use.
- NAIC Complaints: Far fewer complaints than expected.
Full Review
Auto-Owners Insurance earned a perfect 5 stars out of 5 for overall performance. NerdWallet’s editorial team assesses ratings based on consumer experience, complaint data from the National Association of Insurance Commissioners (NAIC), and financial strength ratings. This thorough evaluation ensures you get an accurate picture of Auto-Owners’ services.
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Why Auto-Owners Stands Out
Deductible Benefits: If you have both home and auto insurance through Auto-Owners and need to claim due to the same covered loss, Auto-Owners will either reduce your auto insurance deductible or waive it completely, depending on your homeowners deductible. Additionally, your collision deductible is waived if you crash with another Auto-Owners customer.
Rental Car Coverage: Auto-Owners will pay any fees charged by the rental car company if you have an accident. Your personal auto insurance coverage extends to rental cars, ensuring comprehensive protection.
Where Auto-Owners Falls Short
No Online Quotes Available: Those who prefer handling everything online might find it inconvenient that Auto-Owners does not offer online quotes. You need to contact an independent agent to obtain a quote.
State Availability: Auto-Owners is only available in 26 states, limiting its accessibility for many potential customers.
Auto-Owners Insurance Coverage
Auto-Owners offers all the standard car insurance coverage types, including liability, state-required coverage, roadside assistance, and comprehensive and collision. Additionally, they provide several add-on coverage options:
- Gap Coverage: Covers the difference between your car’s value and the amount you owe on a loan or lease if your car is totaled or stolen.
- Diminished Value Coverage: Compensates for the reduced value of your car after it is damaged.
- Additional Expenses Insurance: Covers rental cars, food, lodging, and other incidentals if you’re stranded due to a covered claim.
- Personal Automobile Plus Package: Includes more than 10 perks and coverages, such as identity theft coverage, cell phone insurance, and coverage for lost or stolen keys.
- Accident Forgiveness: Forgives your first at-fault accident, preventing a rate increase.
Unique Benefits
- Common Loss Deductible: If you have both home and auto insurance through Auto-Owners, and need to claim both due to the same event, your auto deductible is reduced by your property deductible.
- Collision Coverage Advantage: Waives the collision deductible if you crash with another Auto-Owners customer.
- Rental Car Insurance: Extends the same coverage as your personal car, including fees from the rental company associated with an accident.
Auto Insurance Discounts
Auto-Owners offers a variety of discounts to help reduce your insurance costs, including:
- Bundling multiple insurance products.
- Paying premiums on time for 36 months.
- Paying the premium in full upfront.
- Opting for paperless billing and online payments.
- Insuring multiple vehicles.
- Owning a vehicle with safety features like anti-lock brakes and airbags.
- Having few or favorable claims.
- Being a new customer and getting a quote at least one day before starting a policy.
- Maintaining good grades as a student.
- Being a student and leaving your car at home while attending school more than 100 miles away.
- Monitoring teen drivers with GPS.
Auto-Owners Life Insurance
this Auto-Owners also offers life insurance, including term, universal, and whole life policies. Term life insurance, available in 10-, 20-, or 30-year terms, is the most cost-effective option for most families. For those considering permanent life insurance, consulting a financial advisor is recommended.
Complaints and Customer Satisfaction
Auto-Owners have far fewer complaints than expected for an insurer of its size, according to NAIC data. However, customer satisfaction ratings are mixed:
- 2023 J.D. Power Study:
- Auto Insurance Shopping: No. 7 out of 10 companies.
- Auto Insurance Claims Satisfaction: No. 7 out of 24 companies.
Additional Services By Auto-Owners
Website: The user-friendly Auto-Owners website provides information on policy options and discounts. Policyholders can log in to view policy details, opt for paperless billing, make payments, and more.
Mobile App: The Auto-Owners app, available on Android and Apple devices, allows users to track claims, pay bills, and view documents and insurance ID cards.
Other Insurance Offerings By Auto-Owners Insurance
Auto-Owners provides various other types of insurance through independent agents, including:
- Homeowners insurance
- Renters insurance
- Condo insurance
- Motorcycle insurance
- RV insurance
- Business insurance
- Boat insurance
- Farm insurance
- ATV and off-road vehicle insurance
- Flood insurance
- Commercial auto insurance
- Umbrella insurance
- Mobile home insurance
- Pet insurance (through a partnership with Figo)
Conclusion
Auto-Owners is an excellent choice for those needing multiple insurance policies, thanks to its extensive coverage options, bundling discounts, and superior customer service. Although it lacks online quotes and is not available in all states, the benefits and discounts offered make it a compelling option for many drivers.